PRIVACY POLICY

1. Overview

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services. We are committed to maintaining the confidentiality and security of your data.

2. Information We Collect

We may collect:

• Full name
• Contact details (email, phone, WhatsApp)
• Passport copy
• Visa documents
• Travel details
• Appointment preferences
• Payment information (processed securely via Stripe)

We do not store full credit card details on our servers.

3. How We Use Your Information

Your information is used to:

• Assess visa appointment availability
• Prepare and verify documentation
• Secure appointment slots
• Submit applications where authorized
• Communicate service updates
• Comply with legal obligations

We do not sell or rent your data to third parties.

4. Data Storage & Retention

Documents are stored on secure servers with restricted access. We retain submitted documentation for 90 days following service completion. After this period, data may be securely deleted unless required for legal compliance.

5. Payment Processing

All payments are processed securely through Stripe. We do not store card details. Stripe processes payment information in accordance with its own privacy and security policies.

6. Communication Channels

We may communicate via:

• Email
• Phone
• WhatsApp

By engaging our services, you consent to communication via these channels.

7. Data Security

We implement reasonable technical and administrative safeguards to protect your information. However, no online system is completely secure, and we cannot guarantee absolute security.

8. Third-Party Services

We may use trusted third-party tools for:

• Payment processing
• Document storage
• Communication

We are not responsible for third-party privacy practices.

9. Your Rights

You may request:

• Access to your stored data
• Correction of inaccurate information
• Deletion (subject to retention policy)

Requests may be submitted via our official contact channels.

10. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates.